Privacy Policy

Redcore helps customers manage projects, proofs, comments, files, invoices, approvals, production updates, and RedChat conversations across Redcore.com and the Redcore iOS app.

Last updated: June 2, 2026

Who We Are

This Privacy Policy explains how Redcore, LLC (“Redcore,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use Redcore.com, the Redcore iOS app, Redcore proof pages, RedChat, project tools, support tools, payment links, and related services.

Information We Collect

Category	Examples	Why we use it
Contact and profile information	Name, username, title, company, email address, phone number, avatar, billing address, and shipping addresses.	To create and manage accounts, identify users on projects, show assigned companies, ship orders, and provide support.
Project, proof, and file content	Project titles, proof images, uploaded artwork, photos, videos, PDFs, project details, comments, approval status, and production notes.	To display proofs, collect feedback, keep project history, produce approved work, and let assigned users collaborate.
Messages and support content	RedChat messages, support requests, comment threads, replies, and related attachments.	To communicate with you, answer questions, send project updates, and keep a record of support conversations.
Payment, invoice, and purchase information	Invoices, estimates, order history, payment status, payment method identifiers, card brand, last four digits, and Stripe checkout/payment records.	To show invoices, process payments, support NET 30 approval, manage past due notices, and maintain order history. Full card numbers are handled by payment processors such as Stripe and are not stored by Redcore.
Device and app information	Device identifiers, push notification tokens, app session identifiers, and standard technical information needed to operate and secure the service.	To keep users signed in, send requested notifications, protect accounts, troubleshoot service issues, and maintain reliability.

How We Use Information

• Authenticate users and maintain secure account access.
• Show only the projects, proofs, files, comments, invoices, and companies connected to a user or account.
• Send proof updates, project status updates, comment notifications, RedChat notifications, invoice notices, and shipping or tracking updates.
• Allow users to approve proofs, request changes, select shipping addresses, choose NET 30 when available, or pay through Stripe checkout.
• Provide customer support, production support, billing support, and account administration.
• Protect Redcore, our customers, and our systems from fraud, abuse, unauthorized access, and security incidents.
• Comply with legal, tax, accounting, payment, and business record requirements.

App Store Privacy Summary

For the Redcore iOS app, the following types of data may be collected and linked to your identity for app functionality: name, email address, phone number, physical address, payment information, purchase history, customer support content, other user content, photos or videos, user ID, and device ID.

Redcore does not use these data types for third-party advertising tracking.

Push Notifications

If you allow notifications, Redcore may send push notifications about proof updates, comments, RedChat messages, projects ready for approval, invoices, production updates, and shipping updates. You can turn off push notifications in iOS Settings at any time.

Payments and Stripe

Redcore may use Stripe and related payment services to process payments, save payment methods, display card brand and last four digits, manage invoices, and support checkout. Payment processors handle sensitive payment details under their own security and privacy practices. Redcore does not store full credit card numbers.

How We Share Information

We share information only as needed to operate Redcore and provide requested services. This may include sharing information with:

• Payment processors, including Stripe, for payments, saved cards, invoices, and checkout.
• Shipping carriers and production partners when needed to fulfill, ship, or track an order.
• Email, messaging, notification, hosting, storage, security, and support providers used to operate Redcore.
• Users assigned to the same company, project, proof, or conversation, based on their role as approver, viewer, admin, or team member.
• Government, legal, accounting, or compliance parties if required by law or needed to protect Redcore, users, or others.

Your Choices

• You can update profile information, saved addresses, and saved payment methods in Redcore where those tools are available.
• You can disable push notifications in iOS Settings.
• You can request help accessing, correcting, or deleting account information by contacting Redcore.
• Some information may need to be retained for active projects, invoices, order history, legal compliance, dispute resolution, security, or business records.

Data Retention

We keep information for as long as needed to provide Redcore services, maintain project and order history, support customers, comply with legal and accounting requirements, resolve disputes, and protect the service. When information is no longer needed, we may delete, de-identify, or archive it according to our business and legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, but we work to protect accounts, project content, payments, and communications from unauthorized access.

Children

Redcore is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Redcore may link to third-party websites or services, including payment, shipping, file, support, and promotional store services. Those services are governed by their own terms and privacy policies.

Changes to This Policy

We may update this Privacy Policy as Redcore changes. When we make changes, we will update the “Last updated” date above. Your continued use of Redcore after the updated policy is posted means the updated policy applies to your use of the service.